Start with the first matching section below. Record the visible state before changing app data or repeating a transaction.
Recognize a security event
Warning signs include an unrecognized login, password or recovery-detail change, OTP you did not request, unknown transaction, or a message asking for authentication secrets.
Use a clean, verified route
Do not reply to the suspicious message. Open the BONU7 destination separately from a saved or independently verified route, preferably on a device you trust.
Contain access in order
Protect the email or phone used for recovery, change reused passwords, review active sessions and account details, and secure payment accounts if their credentials may be exposed.
- Secure recovery channels
- Change affected and reused passwords
- End unknown sessions where available
- Review profile and payment changes
- Record each containment action
If a secret was disclosed
An OTP, password, backup code or full payment credential may require immediate protection of the related account. Do not wait for a message reply before securing the affected channel.
Preserve evidence safely
Save message text, sender identity, URL, timestamp and visible account change. Preserve originals and share only redacted copies through a verified support route.
Monitor after containment
Watch recovery channels, sessions and transaction records for new activity. Keep a short log of changes and support references so repeated alerts can be compared.
Questions people ask
Should I reply to ask if the warning is genuine?+
No. Verify from a separate, trusted route so the sender cannot control the verification path.
What if I reused the same password elsewhere?+
Change it on the affected account and every other account where it was reused, starting with email and recovery channels.
Can this guide investigate my account?+
No. This site has no account access. It only helps you organize containment and evidence for a verified support route.
Product-specific states can change. Keep unknown values unknown and verify the current destination.